Our Commitment
taraplay takes responsible gaming seriously — not just because it is required by regulation, but because we genuinely care about the wellbeing of every player on our platform. Whether you are spinning the slots in Makati, playing bingo in Cebu, or enjoying live casino games from Davao, we want your taraplay experience to remain enjoyable and within your personal limits.
Gambling is a form of entertainment. Like any form of entertainment, it works best when it is approached with a clear head, a set budget, and realistic expectations. The house always has an edge — that is the nature of casino gaming — and taraplay will never encourage you to chase losses or gamble beyond your means.
We have built a comprehensive suite of responsible gaming tools directly into the taraplay platform. These tools are free, easy to use, and available to every registered player at any time through your account settings. We also work closely with PAGCOR and support the responsible gaming framework established for online gaming operators in the Philippines.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to take a break or seek support.
If you answered yes to any of the above, please contact our support team or visit your account settings to activate responsible gaming tools.
Player Protection Tools
All of these tools are available free of charge to every taraplay player. Access them anytime from your account settings — no waiting period, no complicated process.
Set a daily, weekly, or monthly cap on how much you can deposit into your taraplay account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced.
Define the maximum amount you are willing to lose within a set time period. When your loss limit is reached, taraplay will automatically prevent further wagering until the limit period expires.
Set a reminder to alert you when you have been playing for a specified length of time. It is easy to lose track of time when you are enjoying your favourite games — this tool helps you stay aware.
Take a short break from taraplay by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. The period cannot be shortened once activated.
If you need a longer break, self-exclusion allows you to suspend your taraplay account for a minimum of six (6) months or permanently. During self-exclusion, your account is fully locked and cannot be reactivated early.
Enable periodic on-screen notifications that show you how long you have been playing and your net gaming activity for the session. A simple but powerful way to stay grounded and make informed decisions.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many people do not realise there is a problem until it has already caused significant harm. Knowing the warning signs is the first step toward getting help.
If you recognise any of the following signs in yourself or someone you know, we strongly encourage you to reach out to our support team or use the responsible gaming tools available on taraplay.
How to Self-Exclude
Self-exclusion is one of the most effective tools available to players who feel they need a significant break from gambling. Here is how to activate it on taraplay:
Access your taraplay account using your registered credentials. If you are having difficulty logging in, contact our support team directly.
Navigate to the "Responsible Gaming" section within your account settings. All player protection tools are located here.
Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Confirm your selection. The exclusion takes effect immediately.
You will receive an email confirming your self-exclusion. Your account will be locked and you will not be able to log in or receive promotional communications during the exclusion period.
If you are unable to access your account to activate self-exclusion, contact our 24/7 support team directly and we will process the exclusion on your behalf immediately.
Age Verification
Under Philippine law and PAGCOR regulations, online casino gaming is restricted to individuals who are at least 21 years of age. taraplay strictly enforces this requirement. Every player must complete a full identity and age verification process before they can deposit funds or play any real-money games on the platform.
During registration, you will be required to provide a valid government-issued Philippine ID — such as your PhilSys national ID, passport, UMID, SSS ID, or driver's license — to confirm that you meet the 21+ age requirement. Accounts found to belong to underage players will be immediately suspended and all funds returned.
taraplay also takes steps to prevent minors from accessing the platform, including robust age-gating during registration, ongoing account monitoring, and cooperation with PAGCOR's responsible gaming framework. If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling sites, we recommend using parental control software to restrict access.
The minimum legal age to gamble at taraplay and all licensed online gaming platforms in the Philippines.
Get Help
If you or someone you know is struggling with problem gambling, help is available. taraplay's support team is available around the clock, and there are dedicated organisations in the Philippines that can provide confidential assistance.
Our responsible gaming support team is available 24/7. If you are concerned about your gambling habits or need help activating any player protection tool, reach out to us anytime via live chat or email at [email protected]
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines and provides guidance and resources for players experiencing gambling-related difficulties.
The Philippine Department of Health operates a 24/7 mental health support line. If gambling is affecting your mental health or the wellbeing of your family, please do not hesitate to seek professional support.
Enjoy the best of online gaming in the Philippines — slots, bingo, live casino, and more — with the confidence that taraplay has your back every step of the way. Remember: 21+, play within your limits, and keep it fun.